Please allow 2-4 weeks for processing as all things are made to order. Check out our production FAQ page for a more accurate production timeline.
Shipping:
- As we collaborate with several partners to make various things, if you are ordering multiple phonecases, please anticipate receiving multiple packages.
- Actual delivery time will be determined by shipping method chosen by purchaser. Jenerous Designs is not responsible for delayed or missing packages once shipped.
- Please contact your local USPS for any issues as to delivery as once a package is shipped we do not have control over its delivery
- You will receive an email with tracking information once your item(s) have been shipped.
- Please allow 4-7 business days for usps and 9-12 business days for DHL & Fedex
Please contact us on Instagram at @jenerous c if you are interested in learning more about our other items
Jenerous Designs disclaims responsibility for mistyped addresses, lost, or broken deliveries. Please contact your local USPS if you have any problems with lost or damaged packages as reshipments will cost money.
Please note that due to the custom nature of our products all sales are final.
If you have any issues about your order, please get in touch with us. Shipping may be delayed by 1-2 weeks as a result of COVID-19.